Refunds

Refunds for customers are always issued in the currency they used to pay for their orders.

When processing refunds, the following rules apply:

• Refunds are made using the same payment method that was used to pay for the order. You cannot issue a refund to a different card or bank account.
• Refunds are issued in the same currency that the customer used to pay for the order. If the customer paid in euros, they will receive a refund in euros.
• If the refund needs to be converted into a different currency, the current exchange rate, not the exchange rate at the time of the order, is used for the conversion. A currency conversion fee is applied during payment conversion, but not during the refund. Currency conversion fees and credit card fees are not refunded when you process a refund.
• If you use a manual exchange rate refunds are calculated using the current exchange rate.